Job vacancy

Tech Service Administrator/Drafter

Representative Responsibilities:

Acts as first level of Service Helpdesk contact
Logs incoming calls accurately
Provides first level online service/support via phone
Informs second level service engineer for action
Follows up on open service calls and closes all completed actions
Acts as central point of contact for Service Engineers
Ensures quality of service delivery and adherence to service level agreements SLA’s
Project management support
Assists other Project/Sales/Services colleagues with customer project planning
Contacts customers when there are questions and/or obtains details for projects
Request to purchase parts for projects and arranges delivery to work site or warehouse
Prepares bills of materials for projects
Development of product manuals and information
Create, organize, and store AutoCAD (Electrical Designer) approval and submittal drawings
Produce and update drawings for new and existing products in line with Engineering change requests
Maintain drawings and their corresponding Bill of Materials (BOM)
Revise part & assembly drawings
Ensure proper and complete information is found on drawing
Ensure accurate information related to drawings is reflected in manufacturing system
Ensure hard copies are distributed to the appropriate personnel
Ensure soft copies and revisions are well archived, organized and managed
Acts as a resource for other departments
Other duties as assigned
Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications:

MBO in electro technical field or similar
2-3 years previous job related work experience
Prior drafting experience preferred
Ability to multi task
Ability to self-motivate
Excellent customer service skills
Excellent communication, organizational, and interpersonal skills
Computer skills: AutoCAD, Adobe, Correll Draw, MS Outlook, SAP
Ability to read, write and speak Dutch and English
Knowledge of electronics
Technical aptitude
Ability to operate hand tools
Strong attention to detail
Able to work independently and as part of a team